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FAQ

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CAN I CHANGE OR AMMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been shipped.

 

If you need to make any amendments, please contact orders@sewsketchy.com

CAN I PURCHASE A HIGH RES IMAGE TO PRINT ON ANYTHING I WANT?

We do not license our images for others to print. Please note that if we see that you have done so, legal action will take place.

DO YOU OFFER FRAMING?

Yes all of our framing is done in house and is custom made for each Giclée Print.

We do not currently offer framing for posters.

DO YOU OFFER REPAIRS FOR DAMAGED FRAMING?

If the frame comes damaged please email orders@sewsketchy.com within 5 days of receiving the order with attached pictures of the frame and the artwork. We will need both types of images to be able to inspect the request. If damaged, we do not repair, we will send you a new one free of charge if damages were done during shipping.

DO YOU OFFER REPAIRS FOR DAMAGED PRINTS/POSTERS?

If a print or poster has arrived damaged, please email orders@sewsketchy.com within 5 days of receiving the order with attached pictures of the package and the artwork. We will need both types of images to be able to inspect the request. If damaged, we do not repair, we will send you a new one free of charge if damages were done during shipping.

DO YOUR PRICES CHANGE OVER TIME?

All prices are subject to change. We retain the right to adjust prices at any given moment.

HOW CAN I ENSURE THE AUTHENTICITY OF MY ARTWORK?

Each Giclée Print will come with a letter of authenticity printed in house which is signed and dated by the artist. Please keep these in a safe place. We suggest you remove the back of the framed art piece and place the letter within the frame to ensure it’ll never get lost . If you are buying a Giclée Print with out a frame, please bring the letter of authenticity to a frame store so that they can include the letter in the framed artwork behind the matt board. The paper quality of the letter of authenticity is printed on specific rice paper chosen by the artist to ensure no duplication of its authenticity.

HOW IS THE ARTWORK SHIPPED?

All unframed artwork are shipped in a durable shipping tube that is bubble wrapped on the exterior of the tube to ensure no damages being made to the art.  If you receive artwork in a shipping tube we suggest you carefully pull it out when opening the tube. Then we suggest you to flatten the image either yourself by putting books on either end of the artwork, or take it to a frame store rolled up and they will flatten the image for you before it gets framed.

 

All framed artwork are shipped in durable boxes with bubble wrap to ensure no damages being made to the frame or the glass on the frame.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

1-2 weeks depending where the order is shipped to.

I DON’T SEE MY QUESTION ON HERE

Please contact orders@sewsketchy.com for more questions!

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

THIS IS A GIFT! DO YOU INCLUDE THE PRICE WITHIN THE PACKAGE?

We do not include a price nor an invoice within any of our shipments. If you’d like to send a personal note with the artwork please email ORDERS@SEWSKETCHY.COM subject title “GIFT” and we will include it in the order.

WHAT EDITION WILL I RECEIVE?

The edition is written on the artwork and on the letter of authenticity.

WHAT IF MY ORDER IS LOST?

Please contact orders@sewsketchy.com and we will help you find your package.

WHAT IS THE DIFFERENCE BETWEEN A LIMITED EDITION GICLEE PRINT AND A POSTER?

Limited Edition giclée Prints are printed on archival quality paper with pigment-based inks. Giclée prints offer superior color reproduction and excellent longevity. A high-quality giclée can last 100 years or more if properly cared for. All Giclée Prints are signed and numbered by the artist. Giclée Prints are printed on Hahnemühle fine art paper and go through a spraying process to protect and preserve the art. Hahnemühle protective spray protects gicleé prints from external influences such as fingerprint marks and scratches. The aerosol spray lays like a fine film on the paper, without changing the paper structure. It creates a high brilliance of color pigmentation and prevents the colors to fade.

 

A poster has no edition and is printed as many times as needed. Posters are printed on quality paper using high quality inks. Posters are not signed and numbered. Posters do not go through the same printing process as a Giclée Print.

WHAT IS YOUR RETURN POLICY?

All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact ORDERS@SEWSKETCHY.COM

WHY DOES THE SIGNED ARTWORK HAVE SEW SKETCHY’S SIGNATURE ON THE IMAGE AND A DIFFERENT SIGNATURE ON THE BOTTOM?

The artist herself is signing each print with her real signature which has her real name as Sew Sketchy is her pen name.  A pen name is an assumed name created by the artist instead of using their real name. Hence how Sew Sketchy was born!

WILL MY PRINT BE SIGNED AND/OR EDITIONED?

All limited edition giclée Prints ordered from our site will be signed and numbered by the artist.  All limited edition prints are editioned. Posters are not signed or editioned.

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